SDA’s transition from Certified Design Firm Administrator (CDFA) to Certificate in Design Firm Operations (CDFO) reflects the evolving leadership role of today’s design firm professionals. To recognize the strength of the original CDFA, existing holders completed only the new Leadership section of the exam. Those who passed earned the CDFO—demonstrating both deep operational knowledge and the leadership skills shaping the future of the profession.

Melanie Schmidt, CDFO

Office Administrator at Snell Engineering Consultants

What inspired you to pursue the CDFO certification after having received your CDFA?

My job is growing in the Operations side of our firm, and the CDFO credential is more fitting for my job goals.

How has earning your CDFO credential impacted your confidence, skills, or credibility in your role?

It is empowering to have the CDFO credential. It validates the work I do, gives worth to my role within my firm, and shows those I interact with outside of my firm that I am dedicated and educated in my role.

Were there any doubts or hurdles you had to overcome in deciding to take the Leadership Section? How did you move past them?

Yes, I didn't want to fail the Leadership Section test. Knowing I already had the CDFA credential, I wavered between settling with what I had and what I would have to do to pass the Leadership section. It was a lot of information. Then I decided that a leader represented who I wanted to be in my career, so I decided to take the exam for the CDFO certification.

What surprised you most about the preparation or exam process?

It surprised me that I already knew some of the information as I studied. Much of it was intuitive. The exam was challenging, and I was surprised that I passed!  

Did you engage with the Path2Success program, CDFO Study Group, mentor, or other resources? If so, how did it help?

The Path2Success program has been phenomenal for me. It inspired me to take on many new challenges and pushed me to grow in ways I didn't think I could. I did not make the sign-up in time this year and am disappointed, but I will try again next year. I also used the CDFO study group materials. The practice tests and videos were really helpful.

What topic or section challenged you the most--and how did you tackle it?

The Leadership section isn't necessarily black and white with situational questions and answers. I decided to 'go with my gut' rather than overthink my answers. 

How have your employer or colleagues responded to your certification?

My employer and colleagues are super supportive. They encourage me to learn and grow in my career and celebrate the certifications with me.

What would you say to someone in the A/E industry who is unsure if the CDFO credential is worth it?

DO IT! There are so many reasons why. The ability to learn from others, networking, self-growth, career growth, earned respect within your firm, a seat at the table, empowerment. 

When the Certified Design Firm Operations (CDFO) exam underwent a major content overhaul in 2025, Carrie Hubbard stepped up. Known for her precision, insight, and deep commitment to SDA’s mission, Carrie played a central role in reshaping the exam to better reflect the evolving demands of AEC firm operations. In recognition of her outstanding contributions, she was honored with a 2025 GEM Award—SDA’s highest acknowledgment of volunteer dedication—presented on May 22, 2025. Her work exemplifies the power of member leadership in strengthening the SDA community.

Recognizing Extraordinary Service

The GEM Award (Going the Extra Mile) is presented annually to SDA members who demonstrate exceptional service and impact within the organization. Carrie Hubbard earned this prestigious honor for her pivotal role in developing the Operations section of the updated CDFO exam. Her work included authoring comprehensive exam content, preparing and delivering two professional presentations on the new material, and assisting with the creation of new exam questions. These efforts ensure the exam remains relevant and valuable for future operations leaders. Carrie’s recognition not only celebrates her dedication, but also highlights the vital role volunteers play in advancing SDA’s professional standards.

Leadership in Action

Carrie Hubbard, CDFA, who was recently promoted to Director of Operations at Harbor Architects LLC located in Aberdeen Washington, has consistently demonstrated a passion for raising the bar in professional development. Her involvement in the CDFO exam update was both strategic and hands-on—bringing not just knowledge, but clarity and structure to a critical piece of SDA’s certification pathway. Carrie’s volunteerism extends beyond curriculum development; she is also known for delivering engaging, practical presentations that help members understand complex operations topics and apply them in real-world settings. Her contributions reflect a commitment to operational excellence, lifelong learning, and peer empowerment—values that resonate deeply throughout the SDA membership.

Strengthening the AEC Community

Carrie’s work on the CDFO exam update ensures that operations professionals in AEC firms are assessed on the most current, practical, and strategic content. Her dedication to clarity and relevance means that certification holders are better equipped to drive firm profitability and process improvement. Beyond certification content, her presentations have supported many SDA members in navigating new expectations and expanding their skill sets. Carrie’s influence will be felt for years to come—through both the exam and the professionals who earn it.

Inspiring Service and Collaboration

Her work not only strengthens SDA’s certification programs but inspires fellow members to get involved, share expertise, and support one another’s growth. Carrie’s recognition is a celebration of service, excellence, and the spirit of the professional community.

From Chapter Champion to Industry Influencer: Jacqueline Coté Earns SDA Denver’s Star Award

When a leader combines operational precision with a passion for community, the results can reshape both a firm’s culture and a professional network. Since joining the SDA in January 2021, Jacqueline Coté has elevated the Denver Chapter through her unwavering dedication and thoughtful leadership. Now, her exceptional service has been honored nationally: Jacqueline, Associate Principal and Office Manager at Architectural Workshop, is a 2025 recipient of the prestigious SDA Star Award.

This award not only celebrates Jacqueline’s contributions to the SDA but also recognizes how her energy and commitment have strengthened the administrative core of AEC practices in her region and beyond.

Honoring Excellence in Service and Leadership

The Star Award recognizes individuals who exemplify outstanding service to their local chapter and to the Society as a whole. It is one of SDA’s highest honors, celebrating members who go above and beyond in areas such as event planning, publications, recruitment, and organizational leadership.

In Jacqueline’s case, her creative and consistent outreach as Membership Chair—ranging from recruitment campaigns to personal touches like birthday recognition—has not only grown the Denver Chapter but also deepened its sense of connection. Her efforts reflect the very spirit of the Star Award: a commitment to community, collaboration, and continual growth.

A Career Built on Operational Excellence

Jacqueline’s path in the AEC industry is rooted in a rare combination of business acumen and team-focused leadership. At Architectural Workshop, she oversees the operational backbone of the firm, bringing structure and efficiency to the creative process. Her background in economics and sociology, earned at the University of North Carolina at Greensboro, informs her holistic understanding of organizational behavior—skills she deploys daily to support a thriving, collaborative studio environment.

Since joining SDA, Jacqueline has continued to invest in her professional development. She is a Certified Design Firm Administrator (CDFA) and part of the inaugural class to earn the Certificate in Design Firm Operations (CDFO), both of which reflect her deep expertise in the AEC business landscape.

Elevating the Industry—One Connection at a Time

Beyond the walls of her firm, Jacqueline’s impact resonates across the AEC industry. Through SDA, she fosters meaningful connections among peers, championing the value of professional development and shared knowledge. Her enthusiasm at the chapter level has inspired other members to get involved, demonstrating how strong leadership at the grassroots level can ripple across an entire organization.

As SDA continues to champion the business professionals who keep AEC firms running smoothly, Jacqueline’s journey reminds us of the power of service-minded leadership. Her story is proof that operational excellence and people-first values are not mutually exclusive—they are, in fact, the formula for long-term impact.

Celebrating a Star in Our Ranks

Jacqueline Coté’s recognition with the Star Award shines a light on the kind of leadership that sustains and elevates SDA. Her efforts have strengthened the Denver Chapter, enriched the national community, and demonstrated the tangible value of SDA membership.

SDA is proud to count Jacqueline among its most dedicated members, and we look forward to seeing how her leadership continues to inspire and influence others across the AEC industry.