SDA’s transition from Certified Design Firm Administrator (CDFA) to Certificate in Design Firm Operations (CDFO) reflects the evolving leadership role of today’s design firm professionals. To recognize the strength of the original CDFA, existing holders completed only the new Leadership section of the exam. Those who passed earned the CDFO—demonstrating both deep operational knowledge and the leadership skills shaping the future of the profession.

Penny Nelson, FSDA

Chief Financial Officer at Douglas Pancake Architects, Inc.

What inspired you to pursue the CDFO certification after having received your CDFA?

As an SDA Fellow, I felt that I needed to set a good example for the members. I also like to keep current with my certifications. 

How has earning your CDFO credential impacted your confidence, skills, or credibility in your role?

It has given me some great insight into the leaders of our firm, as well as understanding my own leadership style and what I need to do to enhance my skills.

Were there any doubts or hurdles you had to overcome in deciding to take the Leadership Section? How did you move past them?

I haven't had to study for an exam since obtaining my CDFA.  I'm used to studying for facts, and this section is more about theory, so it was a bit more difficult to solidify the information in my head.

What surprised you most about the preparation or exam process?

The theoretical aspect of the section.  I didn't realize I would struggle with that. 

Did you engage with the Path2Success program, CDFO Study Group, mentor, or other resources? If so, how did it help?

No.

What topic or section challenged you the most--and how did you tackle it?

Understanding the subtle differences between the 21 laws was a challenge. 

How have your employer or colleagues responded to your certification?

Just congratulations, nothing more. 

What would you say to someone in the A/E industry who is unsure if the CDFO credential is worth it?

Obtaining the CDFO provides an instant confidence boost! You have proven your expertise in the industry.