There's an evolving way to engage with employees and leaders that can strengthen workplace culture, reduce turnover and increase productivity. The foundation to this more effective way of relating to each other at work is something everyone has the hard-wired ability to use: empathy. The manager-employee relationship has been changing over the years, but for many, not fast enough. In a recent study, 79% of CEOs say they struggle to be empathetic, yet 90% of Gen Z are more likely to stay at an empathetic employer. This is the empathy dilemma we now face and it affects us in interactions with colleagues as well as staff. Using real-world examples, Rob Volpe will demystify empathy and clear up the misconceptions. He will share the Five Steps to Empathy‚ which will lead to more effective managers who can then engender increased loyalty among their employees and improve workplace culture.

Presenter: Rob Volpe is CEO and Founder of Empathy Activist, LLC. He is an astute observer of life and a master storyteller who brings empathy and compassion to the human experience. He is the author of the award-winning book Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. Rob is also the Founder and CEO of Ignite 360. Rob has worked with clients across a range of industries, including Amazon, Starbucks, General Mills, Abbott Laboratories, and Microsoft, to name a few. As a thought leader in the role of empathy in the workplace and life, he is a contributor to Entrepreneur Leadership Network and he frequently speaks on the topic at conferences, corporations, podcasts and college classes.