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Posted By Jennifer Greene, CDFA,
Wednesday, April 26, 2023
Updated: Monday, April 24, 2023
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Editor's note: Happy Administrative Professionals Week! As we celebrate this week, let's take a moment to reflect on the value we bring to the world. Jennifer M. Greene, CDFA, Director of Marketing, Ronnette Riley Architect, shares her thoughts on the role of administrators in the blog post below.
If you're looking for more inspiration, check out the wildly popular webinar by Simon Goodhead of the Cox Group in Atlanta, Georgia, titled "Why Administrators Might Rule the World." In this webinar, Goodhead dives into administrators' vital and expanding role in organizations and provides insight into how we can empower ourselves to navigate the challenges ahead. He discusses the traditional roles for administrators in our industry before launching into the future and evolving roles we can take on. It's a dose of inspiration that will motivate and excite you about the possibilities ahead.
If you want to check out the webinar, you can find it here: https://www.sdanational.org/store/viewproduct.aspx?id=21893412. Let's continue celebrating and empowering our administrative professionals this week and beyond!

The Essential Role of Professional Administrators in the Architecture and Engineering Industries
Happy Administrative Professionals Week! This week, we celebrate the hard work and dedication of administrative professionals who keep our businesses and organizations running smoothly. In particular, we want to give a shoutout to those who work in the architecture and engineering industries.
Professional administrators are the backbone of any organization. They are responsible for managing and directing operations, ensuring everything runs efficiently and effectively. But what makes professional administrators so important to these industries?
First and foremost, professional administrators bring expertise to the table. They are trained to understand and implement best practices in management, leadership, and organizational structure. With specialized knowledge and skills, they can navigate complex challenges and make informed decisions.
Accountability is also a critical factor. Professional administrators are responsible for the success or failure of the organizations they manage. They ensure that resources are used effectively, budgets are balanced, and objectives are achieved.
Professional administrators are also skilled at thinking strategically, identifying opportunities, and developing plans to achieve organizational goals. They develop long-term strategies and ensure that day-to-day operations align with those strategies.
Leadership is another key attribute. Professional administrators inspire and motivate their teams to achieve excellence. They are skilled at communicating effectively, building relationships, and creating a positive work environment.
Compliance is crucial too. Professional administrators ensure that their organizations comply with laws, regulations, and ethical standards. They stay up-to-date with changing regulations and policies to ensure compliance.
At SDA, we understand the critical role professional administrators play in the architecture and engineering industries. We provide support and resources to help you succeed in your roles.
So, here's to you, professional administrators! Your expertise, accountability, strategic thinking, leadership, and compliance ensure that our industries operate efficiently, effectively, and in accordance with best practices. We appreciate all that you do!
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Administrative Professionals Day
SDA Membership ValueCareer Path
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Posted By Elizabeth Harris, FSDA,
Wednesday, April 19, 2023
Updated: Thursday, April 6, 2023
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Our guest blogger today is Rich Friedman of Friedman & Partners. Rich Friedman has over 30 years of experience in the A/E/C and environmental consulting industries. He is the Founder and President of Friedman & Partners and has worked with organizations of all sizes. Rich is known for his superior communication skills and ability to achieve results, despite the most challenging organizational dynamics. He is dedicated to helping firms grow their way by connecting them with the resources, opportunities, people, and strategies they need to succeed. Rich holds a B.S. from Cornell University, an M.S. from Penn State University, and an M.B.A. from Babson College. You can reach Rich via email - rich@friedmanpartners.com or by phone (508) 276-1101.
Your Secret Business Development Weapon: The Introvert
Can an introvert become comfortable with, contribute to and find happiness in business development? That’s the question we’re going to answer in this article. Let me kill the suspense: the answer is yes, introverts can play an effective, satisfying part in your firm’s business development culture. This is a topic I address often in my work, including a recent webinar – “Business Development for Introverts” – that I presented last month as part of a series for ERP and CRM solutions provider Unanet.
Why Bother?
While business development may not come as naturally to an introvert as it does to an extrovert, the reality is that introverts are often more effective in the role. This can largely be because of their introverted tendencies rather than despite them. Introverts are often subject experts with deep knowledge of how the firm’s services interact with its clients’ challenges. They are also usually good listeners and they ask good questions. All of this frequently leads to fiercely loyal client relationships and repeat work. Clients – some of whom are introverts themselves – sometimes prefer the quieter, more laid-back approach of the introvert to an extrovert who might come on too strong for their liking.
I always work from the premise that all firms should strive to create a business development culture, where every employee participates in and contributes to a firmwide effort to create opportunities, build client relationships and sell more work. This can help firms achieve their full growth potential, while smoothing the hills and valleys that inevitably come along. It also reduces the risk of having one or a few individuals responsible for all business development.
I also accept the assumption that the A/E/C industry has more than its share of introverts. At a recent class I taught for the Massachusetts chapter of the American Council of Engineering Companies (ACEC), two-thirds of the room self-identified as introverts. For these and many other reasons, it is important to foster business development skills in the introverts among us.
Making it Happen
So how do we make it happen? Here are eight ways to turn introverts into some of your best business developers.
- Don’t write them off. Many A/E/C firm principals look at an obvious introvert and immediately disqualify them as potential business developers. This does a disservice not only to the employee but also to the firm as a whole. Good business development is as much about strategy and tactics as any “natural” ability to sell. Introverts can be exceptional business developers; they just may need more help getting there.
- Redefine the equation. Many introverts recoil at the idea of “selling.” But the professional services provided by A/E/C firms exist to help clients achieve a goal. Often, all it takes for an A/E/C professional to become interested in and adept at business development is for them to perceive their actions as “helping” rather than “selling.”
- Create a shadow. Let them see how it’s done first-hand. Put them on a call with a satisfied client, then one that isn’t as satisfied. Let them witness the array of situations and how a BD expert handles them. Much better if that expert also inherently displays introverted tendencies.

- Start in “safer” places. Encourage them to hone their networking skills where they’re already comfortable – with peer organizations, community groups and clubs. Schedule them for a lunch-and-learn with the colleagues in their group, then gradually expand the size and diversity of the audience in subsequent events.
- Encourage them to prepare meticulously for meetings and events. Many of the stresses that even veteran business developers encounter are due to a lack of preparation. Having good background information on business meeting participants or potential networking subjects can make the process vastly more effective and much less stressful. This means knowing, to the best of their ability, who will be in attendance, and doing some homework (e.g., identifying the contacts they want to meet and the people they already know, learning as much as possible from your firm’s CRM database, LinkedIn profiles and company websites).
- Teach them to practice good networking. As with much of the advice here, these tips are helpful for anyone presented with a networking opportunity. Even more so for the introvert. For example, getting to a networking event early avoids the awkward feeling of entering a room and finding that the only way to connect with someone is by interrupting an ongoing conversation. Is there anything more unsettling to an introvert? Arriving early offers ample opportunity to casually begin discussions with new people, and the latecomers have to bust in on your conversation. Other good networking practices include showing curiosity about the other person’s non-work life and interests, asking good (but not too personal) questions, and generally steering clear of anything related to business until a proper rapport has been developed. Training sessions on good networking practices should be standard in all firms.
- Stress the value. Smart people will respond when they see the value in taking on a task. When A/E/C professionals understand the relationship between a winning business development culture and the success of the firm and its people, they will almost always step up and at least try. For example, when an architect, engineer or environmental scientist who loves working on a specific type of project understands that their ability to do so hinges on contributing to the BD function, they will be much more likely to see it as a vital mission rather than a distasteful chore.
- Let them be themselves. The best – and often only – chance of success for an introvert to become a successful business developer is to avoid faking it or trying to play a role. They must be themselves, using their traits, strengths, and tools. A quiet introvert trying to be the life of the party is sure to fail. But one that is great at research and willing to put it to use while also “putting themselves out there” at a BD meeting or networking event could become one of the firm’s best BD people. It just requires a little grooming and a little practice.
Psychologist Carl Jung said, “There is no such thing as a pure introvert or extrovert. Such a person would be in the lunatic asylum.” It’s true. Most of us fall somewhere in between, not on the far edges of the introvert-extrovert spectrum. By leveraging the characteristics of introverts that benefit the business development process, and nurturing them so they can tap into the skills that are more typically considered the domain of the extrovert, A/E/C firm leaders can build a BD culture that efficiently and proudly features introverts and extroverts alike.
I’d love to hear any thoughts or stories you have about introverts in the BD function. And please check out my Unanet webinar on this topic at Business Development for Introverts.
Tags:
Rich Friedman
Talent
Team Building
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Posted By Elizabeth Harris, FSDA,
Wednesday, April 12, 2023
Updated: Saturday, April 8, 2023
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SDA is committed to encouraging and supporting the personal growth, and professional development of individuals working in the AEC Industry. One way SDA delivers on this commitment is by offering the CDFA credential. Reaching CDFA status includes passing an exam that covers five core areas of the AEC Industry business: project management, marketing, finance, office administration, and human resources. SDA's Certification Committee works diligently to provide study materials and resources that will aid in preparing for the exam. However, it still takes commitment and effort on the part of each individual. To acknowledge those who have reached CDFA status, and to inspire others to follow in their footsteps, the Certification Committee is pleased to spotlight these accomplished individuals.
CDFA Spotlight - Joseph Ferdin, CDFA
Joseph Ferdin is Office Manager with MP Landscape Architecture, LLC located in San Antonio, TX. He has been an SDA member since February 2019.
What motivated you to earn your CDFA certification?
Working within a Landscape Architecture firm, I wanted to gain the trust of our staff. I felt earning a CDFA designation would be a sign to them I was willing to put in the work to learn my position and the design industry.
Did you have any concerns, or fears, about taking the exam?
I graduated from college back in 2016, so I hadn't studied for anything major in four years. I remembered my study techniques from college and applied them once again for the CDFA exam. It was like riding a bike; all my study habits came back to me.
What study tools did you find most useful?
I find that summarizing each paragraph as I read, with a quick sentence, helps me to remember. I also like to do a lot of study questions.
Did you learn anything new, or surprising, while preparing for the exam?
I would say every section had something new I did not know.
What section of the exam was the most difficult for you?
I found the Project Management section a little more difficult than the other sections. I'd also like to note that I scored lower than I thought I would in the Office Admin section. I might have been over-confident when studying thinking, "This is what we do every day, so I'll focus on the other sections". I recommend treating each section with the same amount of diligence.
Did you have a CDFA mentor help you with the material?
Not a mentor, but a study group I participated with nationally. The study group was led by Deborah Gill who did a superb job in our weekly study sessions. My local San Antonio chapter also gave guidance and shared study materials as well (i.e. flashcards, study questions, etc).

What role, if any, has your CDFA played in advancing your professional or personal development, growth, network, or career?
Joining SDA, and now having my CDFA, I now have access to an unlimited amount of sources from people locally, and nationally, within the same industry. I can ask questions and trust I'm given the proper guidance.
What is your top tip to someone considering the pursuit of a CDFA designation?
Make sure to give yourself time to study. Everyone's time is valuable and if you have made the decision to pursue your CDFA then give it your all!
What has obtaining your CDFA meant to you?
A sense of accomplishment. I enjoy the designation with my signature block and receiving emails from others who have it as well.
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Posted By Jennifer Greene,
Wednesday, April 5, 2023
Updated: Tuesday, April 4, 2023
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Fat-Free Gracewriting: Put Your Writing on a Diet!
Reported by Jennifer M. Greene, CDFA
In a standing-room-only session for our chapter's program, Jennifer Hebblethwaite of Graceworks conducted an interactive workshop called "Gracewriting: Words with Power and Grace." The session focused on the importance of putting the reader's needs first when writing, and how to achieve clarity, concision, and correctness in our writing.
Jennifer began by challenging the traditional approach of business and technical writers, who often prioritize themselves over their readers. She emphasized that effective writing involves understanding the audience, considering how the information applies to them, and presenting it in a way that is easy to understand and remember. Whether it's an email or technical procedures, the question should always be "How can I help my reader understand my message?"
Jennifer had us all do a self-assessment of the writing process, asking us to estimate how much time we should spend on prewriting, writing, and rewriting. She recommended spending 40% of the time on prewriting, which involves research and organizing ideas, 20% on writing, and 40% on rewriting and checking redundancy.Before starting to write,
Jennifer stressed the importance of knowing our audience by asking six key questions:
- Why am I writing?
- Who will read what I write?
- What are the readers’ key issues?
- How many different readers are there, and are their needs the same?
- What do the readers already know, and what do they need to know?
- How will what I'm writing help my readers?
She then gave us tips for writing more concisely, such as using an active voice and strong verbs, and eliminating fluff and redundancies. For instance, she encouraged us to replace nouns formed from verbs with strong action verbs and to consider replacing "to be" verb forms with more specific ones.
For example:
Keys to Conciseness - No Fluff
Use an Active Voice
Put the actor first. Actor > Action > Object
Instead of saying “The discussion will be led by Pat Leyden” use “Pat Leyden will lead the discussion.”
Use Strong Verbs
Replace nouns formed from verbs that often end in -tion, -sion, -son, -ment, -ance or -ence with strong action verbs. For example, instead of saying “Make a recommendation,” use “recommend.” Instead of “Make a comparison to,” use “compare.”
Consider replacing “to be” verb forms: am, is, are, was, were, be, being and been. Rather than write “Charles Schultz was the creator of the Peanuts comic strip,” write “Charles Schultz created the Peanuts comic strip.”
Conserve Words
Pull the weeds! Substance goes up front. Get rid of empty openings that use expletives such as “There is,” “It is,” and “It is ... that.” Instead of “There is ink in the printer,” use “Ink is in the printer.” Not “It is necessary that we begin to” but “We must begin to...”
Prepositional idioms are clumps of prepositional phrases that can be replaced with one word. Why use several words if one will do? Instead of “In order to” use “To.” Not “With the exception of” but “Except.”
Prune-ly verbs. Instead of “Nancy’s skillfully executed presentation completely convinced everyone that they absolutely should join SDA New York,” use “Nancy’s presentation convinced everyone to join SDA New York.”
Redundancies - Watch for repetition of words and ideas. For example, don’t use “past history,” use “history.” Instead of “free gift” use “gift.” (At this point, Peggy pointed out that not all gifts are free!) If you find yourself repeating the same words at the beginning each list item, move the repeated word into the introductory sentence.
For example:The requirements for tuition reimbursement are listed below:
- a. Employee must enroll in an accredited institution
- b. Employee much maintain at least a “C” average.
Write instead: Employee’s tuition reimbursement requires:
- a. Enrolling in an accredited institution
- b. Maintaining at least a “C” average.
Check for Clear Pronoun References
We often carelessly use “this” and “which” to refer to an entire idea rather than a particular noun. Use a noun! Instead of “This will decrease costs,” use “This program decreases cost.”
Take a Stand
Avoid weasel words - almost, as much as, can be, virtually and I think. Choose specific and concrete words. Rather than say “I think the chart shows...” use “The chart shows...”
Overall, Jennifer's workshop provided valuable insights into writing with power and grace. By focusing on the reader's needs and using clear and concise language, we can communicate more effectively and build stronger connections with our audience.
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Better Writer
Effective Communication
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Posted By Mary Jacobs,
Wednesday, March 15, 2023
Updated: Tuesday, March 14, 2023
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Design Like a Pro: How to Use Hierarchy to Create Visually Stunning Graphics
Just a quick background of me (Mary Jacobs), I have a BA in Graphic Design from The Art Institute of Dallas. The school was fast-paced and I learned how to design and market products in the best possible way. Surprisingly, there’s a lot of rules to follow for good design, and these are the tips I’d like to share with you.
What is Design Hierarchy?
Well, it’s a design principal that refers to how elements are arranged in a design. The hierarchy helps designers lay out each element in a logical manner that helps the visual be digested properly.
This means, the header will be at the top with the largest font. Then everything after that is sized based on importance. It’ll help your audience better understand the flow, so they know where to look first.
1. Size Impacts Visibility
Bigger is better, right? While that’s still up for debate, size is arguably the most effective way to emphasize hierarchy. It’s the reason why newspaper headlines appear in larger font, and major stories often have even larger headlines than articles on the rest of the page. In any design, larger elements – whether they be words or images – not only will be most noticeable, but they also will carry the strongest message.
Without a headline pointing you in the right direction and you see the left example – What is the story about? Is it about the Moon or the Astronaut? It’s hard to know without making your main focus larger than the supporting element.
2. Perspective Creates an Illusion of Depth
By utilizing perspective, you can create an illusion of depth ranging from a few inches to several miles. Because we see similar illusions in the real world, we generally perceive larger objects as being closer than similar small objects, and, therefore, they usually command attention before any other object on a page.
In a bird’s eye view, a group of trees could look like dots on a page. You don’t realize until the perspective has changed, and it is revealed to be the trees at an incline.
3. Color and Contrast Draw Attention
Just as larger elements are perceived as more important than smaller elements, bright colors usually draw greater attention than duller hues. For example, if a single element in a block of hearts is highlighted with a bright color, it immediately grabs readers’ attention. 
Color combinations used in a design and how they relate to one another, are known as a color scheme. It can create unity, harmony, rhythm, and balance within a creation, but it can also create contrast and emphasis.
4. Fonts Organize Design
Think about a business card. Generally, each is comprised of several sizes of type, with major headings in a larger point size than other bits of information. Typeface hierarchies can be created with various sizes, weights and spacing. Even if a single font is used throughout a design, varying its size and weight not only draws attention to more important elements, but creates an overall composition that is easy to read and understand.
5. Space provides Emphasis and Movement
According to the Rule of Space, an aesthetically pleasing design requires its fair share of clutter-free negative space. It’s usually referred to as “white space,” regardless of the actual background color. Strategic spacing can even draw viewers’ eye across the page in a targeted sequence, by contributing to page-scanning patterns.
Readers tend to scan pages based on patterns, observable through their eye movements. When you want your audiences to notice elements in a particular order, you often rely on the most common patterns – reading from left to right. So in the example, I’ve left white space for enough text to complete a tea party invite in the “Z-Scanning Pattern”
6. Proximity Suggest Relationships
Proximity, or where elements appear in relation to one another, is one of the most basic elements of composition. Simply speaking, placing related elements close together suggests to readers that they are, in fact, related.
In my example, I’m starting with images of women powering together. If I want to get my point across of unity or togetherness, I want all of them to stand closely. If I left one all by its lonesome, it’ll be confusing to my reader.
7. Negative Space Emphasizes
Just as grouping items near each other suggests their relation, including white space around elements singles them out as separate groups of information. Negative, empty space not only makes information easier for readers to digest by grouping it into compartments, but it also creates focus as it helps eyes zero in on individual items.
Compositions lacking ample negative space can result in a jumbled, confusing and chaotic design. Less is more. You can even utilize the blank space to suggest an additional visual message. Like adding the heart in the larger hand.
8. Alignment Directs Eyes
Alignment is part of the structure by which elements are placed in a design. It dictates that visual components, whether they be text or images, are not positioned arbitrarily throughout a composition. Many visual designs are centered or justified, which means they are spaced across a page, so they share both left and right margins. If words were just scattered randomly across a page in every direction, they would create quite the confusing scenario.
In the Sangria example, it’s easier to follow the fruit dropping straight into the pitcher, rather than it being spaced out. Your eyes might stretch over to the glass, which isn’t our main focus.
9. Odd-Numbered Groups Create Focus
The Rule of Odds allow you to emphasize a particular image by placing them in the center of a group. When you place an equal number of neighboring objects on either side of the focal point, you’re creating an Odd Numbered Group. The result will point to the most important visual element, located in the center. Groups consisting of an off number are almost always considered more interesting and aesthetically pleasing than even numbered groups. Why?? People feel more comfortable with balance.
10. Repetition Unifies a Composition
Just as contrast emphasizes and draws attention to design elements, repetition creates unity, which boosts understanding and recognition. Whether it’s a font, color, shape, or size of an element, consistency helps define your hierarchy.
In the example, you get a much clearer design when you have equal repetition. This also includes our last tip with the bench being the odd number in the middle and the trees balancing it out.
11. Lines Suggest Movement
Movement is one of the most effective ways to attract viewers’ attention, especially when it’s implied within a still design. Lines are obviously efficient in pointing to items of emphasis – like an arrow – but they don’t have to physically appear on the page to do the trick. For example, by slanting an object up or down, lines can be created that suggest flight or descent.
12. Grids Organize a Design
The most effective designs are composed through some type of grid. Artists, photographers and graphic designers have long employed the rule of thirds to improve the overall balance of their compositions. The rule involves mentally dividing your composition into a grid composed of two horizontal and two vertical lines (or 9 equal boxes) and then using only two thirds of the space. Using this photo, for example, you’re getting a lot more out of it when you take up two thirds of the space for the subject. That also works for the background – where the water is two thirds horizontally, and the mountains are just starting at the one third mark. Don’t get me wrong, there is a moment when you want your subject to be dead center, but it’s always more appealing when it isn’t.
There’s a lot of tips to think about when designing your next Chapter flyer, but if you start simple and pick out 2 or 3 tips that’ll work best for you, then you’ll be making amazing looking designs in no time.
Thank you!

Tags:
Graphic Design
GraphicDesign
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